Hi, I'm Meg, and I'm driven by a passion for UX Research & Design.

My approach is rooted in my ability to understand the 'why' behind user behavior, ensuring every strategic insight leads directly to a successful and meaningful product experience.

My Impact

in Numbers

500+

Sessions conducted with diverse participant panels.

50+

Successfully completed sprints, from discovery to post-launch.

10+

Mastered methods that allow me to uncover user insights.

Launched projects that advocated for user needs.

Apple Vision Pro

August 2021 - August 2022

At Exponent, I was entrusted with high-stakes usability testing for Apple's revolutionary AR/VR headset. My concentrated efforts were dedicated to perfecting the user experience within Memoji and FaceTime, where I designed and executed uncompromisingly rigorous research methods. This critical work directly informed the development of an experience that is unparalleled in comfort and inherently inclusive, ensuring strict adherence to and active promotion of DEI frameworks. My contributions were essential in setting a new benchmark for accessible and empowering spatial computing experiences.

Google Workspace

August 2023 - Current

At Key Lime Interactive, I operate as a strategic UXR partner to Google, navigating the dynamic, fast-paced environment of Google Workspace. My contributions are pivotal, specifically driving user-centric integration for Gemini's cutting-edge AI features, while simultaneously optimizing core non-Gemini functionalities. I expertly deploy a powerful blend of qualitative and quantitative methodologies, ensuring the development of intuitively designed, universally accessible experiences that transcend all levels of user tech proficiency. My work directly translates into enhanced productivity and seamless adoption across Google's expansive user base.

Non-Profit Co-Lead

November 2024 - Current

Beyond my professional roles, I am a passionate architect of community and empowerment, proudly serving as Co-Lead of Ladies that UX Phoenix. In this pivotal leadership position, I strategically curate and orchestrate high-impact networking events and invaluable educational opportunities, specifically designed to ignite growth, foster collaboration, and elevate women within the UX field. My commitment actively strengthens our local UX ecosystem and champions the next generation of female leaders.

My Agile

Research Process

Case Studies

Study Planning

I spearhead user research, transforming raw data into actionable, high-impact insights that drive product excellence. My process begins with strategic collaborative kickoffs, meticulously aligning stakeholders and defining optimal target user segments. From this foundation, I architect comprehensive research blueprints and masterfully crafted scripts to uncover nuanced user behavior. I personally orchestrate recruitment partnerships, guaranteeing definitive participant representation for unassailable data integrity and profound user understanding.

Data Collection

I transform multi-modal user data into strategic intelligence through an adaptive, curated methodology. I strategically deploy precision remote in-depth interviews for motivations and user journeys, impactful surveys for broad sentiment, or immersive diary studies for in-context behaviors and longitudinal shifts. Dynamic, concurrent data analysis ensures I instantaneously identify overarching themes and critical pain points, continuously channeling actionable insights to elevate design efficacy and proactively steer product evolution.

Data Analysis

The conclusion of my research is the crucial phase where all raw data is synthesized into potent strategic intelligence. I execute a rigorous and methodical data analysis, meticulously consolidating and interpreting all evidence—transcripts, survey results, and behavioral observations—to precisely pinpoint core user pain points and uncover critical, previously latent unmet needs.

This deep analytical output is then directly translated into clear, implementable, and prioritized recommendations that define the path forward for design and product strategy. I document these findings in a concise, executive-ready report.

My final step is to lead the strategic implementation, conducting formal presentations to guide the project team through the evidence and rationale. This process ensures unwavering organizational alignment and catalyzes rapid, data-informed decision-making that embeds genuine user needs as the central priority. My work, therefore, actively influences product roadmaps and secures long-term user advocacy.

Other Skills and Methods Include

Usability Testing

Card Sorts

Wire Framing

A/B Testing

Focus Groups

Figma

Competitive Anlaysis

Task Analysis

Concept Testing

Journey Mapping

Client Testimonials

"Meg did a great job moderating and adapting when some sessions didn't go as expected. She quickly synthesized key insights and reviewed them thoroughly with the UXR team. I was impressed with her on-the-spot answers to some of my more specific follow-up questions that came up in our discussions, as well as her fast response to async requests."

"From day one I was impressed by her attention to detail, thoughtfulness, and ability to make the entire user research process absolutely painless. She has directly assisted us in clarifying several critical and tricky user experience decisions and is truly an expert in uncovering important insights from our participants."